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Go-live should never mean good luck.

New questions, new people, and the occasional "Well, that's weird." Success Plans support Dynamics 365, Power Platform, and Copilot, with ongoing help, reviews, and training as your business changes.

A question? A new idea? A button behaving suspiciously?

Ask the everyday questions. Bring the process that takes too many steps. To discuss a plan, tell us which applications you use, who relies on them, and the requests your team handles most often. We can talk through the right capacity and level of support.

Four shapes, one relationship.

Every plan covers Dynamics 365, Power Platform, and Copilot. You do not have to be an existing client. The right tier depends on your support needs, system complexity, and the capacity you need.

Core

$600 a month

24 hours a year of capacity

Dependable ongoing support with light strategic guidance and one structured annual touchpoint.

  • A named Account Executive and an onboarding meeting
  • An annual system and process review with a Solution Architect
  • An annual retraining and new-feature workshop
  • An annual utilization report
  • Response within 24 hours, resolution within 5 business days

Business Central upgrade management available for $250 a month.

Growth

$2,000 a month

100 hours a year of capacity

Proactive, structured engagement to keep improving performance and adoption, not just answers when something breaks.

  • Everything in Core, and upgrade management included
  • Quarterly system and process reviews
  • Quarterly retraining and new-feature workshops
  • A system optimization report and semi-annual utilization reporting
  • A Bootcamp seat each quarter, and access to a project manager

Scale

$7,500 a month

260 hours a year of capacity

High-volume support, complex systems, and teams growing fast enough that the system has to keep up.

  • Everything in Growth, plus a dedicated Technical Lead
  • Same business day response, priority handling throughout
  • Proactive monitoring and a system admin dashboard
  • Quarterly optimization reporting
  • Capacity that can go toward real projects, not only small tweaks

Still a support relationship rather than open-ended project delivery. Past that boundary is what Command is for.

Command

Tailored

1,000+ hours a year of capacity

Operations where the system going down is a business event, and a named person is not enough.

  • A named team rather than a named person
  • Monthly reporting and a monthly steering committee
  • Custom service levels
  • Preferential rates once you are running past a few hundred hours

There is no signup for Command. It gets built around your actual operation.

What uses your support hours?

Each plan includes annual capacity for support work. Reviews, workshops, reporting, and access to your named people are included separately, as described in your plan.

  • Unused hours roll into the next year for as long as the plan renews.
  • Overages come out of block time at a known rate. No invoice should ever surprise you.
  • Reviews, workshops, reporting and your named people do not draw the balance down.
  • What we report on is what changed in your business, not how the time was spent.

What to compare before choosing a plan

  • A dedicated Customer Success Manager
  • System reviews and workshops
  • Business Central upgrade management: optional with Core, included from Growth
  • Retraining sessions
  • Utilization and optimization reporting
  • Real response and resolution commitments
  • Predictable billing with block-time overages
  • No mystery add-ons

A Success Plan is for a system that already exists.

If you are still working out what to build, start there instead and the plan comes later.

Show us what is making work harder.

The spreadsheet, the extra steps, the idea you keep coming back to. Bring it along. We like figuring this stuff out, and we will help you work out where to start.

Free, and low pressure

Book a conversation

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