TruNova for your industry
Retail and e-commerce
TruNova helps retailers connect inventory, orders, customer service, marketing, and finance. We assess the connections between stores, online channels, and business applications so staff can work with the information they need. The last item in stock shouldn't be a plot twist.
From the first order to the next visit.
A closer look at the work between teams, systems, and decisions.
- Stock and orders
- Fulfillment and returns
- Service and follow up
Inventory and order flow
Clarify what happens from product availability and order capture through fulfillment, returns, and finance. Business Central may anchor part of the operating picture, while existing commerce, point of sale, warehouse, and marketplace systems may remain essential.
Relevant customer journeys
Use consented customer context to understand where a journey needs better timing, ownership, or follow up. Customer Insights can be assessed alongside the existing commerce and marketing stack rather than assumed to replace it.
Service teams with context
Help a service team see the order, customer, product, and previous conversation needed to respond well. Customer Service, Power Automate, or a focused integration may fit, depending on channels, volumes, and the data available at the moment of contact.
Which tools fit the work?
Start with the process. These are some of the Microsoft applications TruNova can help you evaluate, implement, and connect.
Dynamics 365 Business Central
Finance, purchasing, inventory, and the records behind operational decisions.
Dynamics 365 Customer Insights
Customer data and journeys that support relevant communication.
Dynamics 365 Customer Service
Cases, service history, and a shared view of customer requests.
Dynamics 365 Contact Center
Voice and digital channels for teams handling customer conversations.
Power BI
Reporting that brings agreed measures and connected data sources into view.
Power Automate
Approvals, notifications, and repeatable steps between supported systems.
Discovery should account for point of sale, ecommerce, marketplace, warehouse, payment, tax, loyalty, and customer service systems already in the retail stack.
Before you start
Questions worth asking
Can you connect ecommerce, point of sale, and finance systems?
That depends on the interfaces, data ownership, transaction rules, and support available for each system. Discovery maps the order and inventory records that need to agree, then compares supported integrations with a simpler reporting or process handoff.
Where does Customer Insights fit in a retail environment?
It may help when the organization needs a clearer, consented view of customer activity across journeys. We first review the current marketing, commerce, loyalty, and service data, then decide whether Customer Insights adds value or whether a narrower connection is more practical.
What is a sensible first step when channels disagree?
Choose one customer or order moment where the disagreement is visible, such as stock availability, returns, or service history. We map the records and handoffs, identify the owner of each decision, and define a contained improvement before expanding the scope.
Work with TruNova
Where are you starting?
TruNova helps with business applications, automation, and AI, from defining the work to implementation, training, and ongoing support.
Start
Outgrown your current tools? Let us plan the next system with the people who will use it.
Optimize
Already up and running? Show us the extra steps your team would love to get rid of.
Rescue
Implementation going sideways? Let us look at what is stuck and what it will take to move forward.
Success Plans and Support for the system and the team using it.
Plan the budget
What could your project cost?
Tell us a little about your team and your systems for an initial planning range. Bring your questions when we talk through the details.
Scope and pricing are confirmed during discovery.