TruNova for your industry
Utilities and energy
TruNova helps utilities and energy teams connect work orders, asset service, customer requests, and reporting. We assess business applications and automation around your operational systems, with clear ownership of the records moving between teams. Let's put some energy into the handoffs that keep your team waiting.
Keep the field and the office in the same conversation.
A closer look at the work between teams, systems, and decisions.
- Request and dispatch
- Field work and assets
- Service records and reporting
Work orders and asset history
Give dispatchers, planners, and field teams a clearer path from request to completed work. Field Service may fit parts of that process, while GIS, asset, outage, and operational control systems may remain the sources for specialist information.
Customer requests and updates
Bring service requests, ownership, communication history, and next steps into a workflow people can manage. Customer Service or Power Automate can be evaluated after the request types, escalation paths, and data boundaries are understood.
Operational reporting
Create a common view of work status, asset attention, service activity, and performance measures. Power BI is most useful after the source systems, definitions, refresh needs, and decision owners are agreed.
Which tools fit the work?
Start with the process. These are some of the Microsoft applications TruNova can help you evaluate, implement, and connect.
Dynamics 365 Field Service
Work orders, scheduling, asset service history, and technician workflows.
Dynamics 365 Customer Service
Cases, service history, and a shared view of customer requests.
Dynamics 365 Contact Center
Voice and digital channels for teams handling customer conversations.
Power BI
Reporting that brings agreed measures and connected data sources into view.
Power Automate
Approvals, notifications, and repeatable steps between supported systems.
Power Apps
Applications for the forms, requests, and operational steps your team needs.
Discovery should retain CIS, GIS, SCADA, OMS, AMI, asset, billing, field mobility, and other specialist systems that support utility operations.
Before you start
Questions worth asking
Can you connect field service with our utility operations systems?
The answer depends on the systems, interfaces, event rules, data boundaries, and support available from each owner. Discovery separates the records that must stay in operational systems from the handoffs and reporting that can be connected safely.
When should a utility consider Field Service?
Assess it when work orders, assets, locations, scheduling, parts, and field activity need a shared service process. We review the existing maintenance and operations model first, then decide whether Field Service, a focused app, or an integration addresses the actual gap.
How do we improve visibility without creating another control room?
Start with a decision that needs better information, such as work backlog, asset attention, or customer updates. We define the source of truth and the audience, then assess a reporting or workflow layer that supports the existing operating model.
Work with TruNova
Where are you starting?
TruNova helps with business applications, automation, and AI, from defining the work to implementation, training, and ongoing support.
Start
Outgrown your current tools? Let us plan the next system with the people who will use it.
Optimize
Already up and running? Show us the extra steps your team would love to get rid of.
Rescue
Implementation going sideways? Let us look at what is stuck and what it will take to move forward.
Success Plans and Support for the system and the team using it.
Plan the budget
What could your project cost?
Tell us a little about your team and your systems for an initial planning range. Bring your questions when we talk through the details.
Scope and pricing are confirmed during discovery.