TruNova for your industry
Healthcare and life sciences
TruNova helps healthcare and life sciences organizations improve equipment service, requests, finance, and operational reporting. We assess business applications and integrations around the specialist systems your teams already use. Your team has enough to remember. Which system has the latest update shouldn't be one more thing.
The work behind the care needs attention, too.
A closer look at the work between teams, systems, and decisions.
- Service request
- Equipment and teams
- Records and reporting
Equipment and field service
Make requests, asset history, scheduling, parts, and technician updates easier to follow. Field Service may fit some service models, while existing device, laboratory, or clinical systems may remain the source for specialized records.
Case and request visibility
Give service teams a consistent view of requests, ownership, next steps, and communication history. Customer Service can support the workflow when the case model and access boundaries match how the organization actually works.
Reporting people can use
Clarify which measures matter, who owns each source, and how often decisions need to be made. Power BI can then present an agreed reporting layer without asking staff to reconcile multiple spreadsheets by hand.
Which tools fit the work?
Start with the process. These are some of the Microsoft applications TruNova can help you evaluate, implement, and connect.
Dynamics 365 Business Central
Finance, purchasing, inventory, and the records behind operational decisions.
Dynamics 365 Field Service
Work orders, scheduling, asset service history, and technician workflows.
Dynamics 365 Customer Service
Cases, service history, and a shared view of customer requests.
Dynamics 365 Contact Center
Voice and digital channels for teams handling customer conversations.
Power BI
Reporting that brings agreed measures and connected data sources into view.
Power Automate
Approvals, notifications, and repeatable steps between supported systems.
Discovery should preserve the role of EHR, LIMS, device, payer, pharmacy, and other specialist systems while defining safe, supportable handoffs.
Before you start
Questions worth asking
Can Dynamics 365 work with our clinical or laboratory systems?
It may, depending on the system interfaces, data boundaries, security model, and support available from each vendor. Discovery maps the records that need to move, the records that should stay put, and whether a supported integration or a narrower handoff is the sensible choice.
When does Field Service make sense for a healthcare organization?
Field Service is worth assessing when equipment, locations, work orders, parts, appointments, and technician activity form a repeatable service process. We first review the service model and specialist systems, then decide whether Field Service adds value or whether an existing workflow needs a smaller improvement.
How do we start without disrupting a busy care team?
Choose one contained workflow with a clear owner and a useful decision at the end, such as equipment requests or service reporting. We map the current work, confirm the data and access requirements, and sequence changes around the team’s capacity.
Work with TruNova
Where are you starting?
TruNova helps with business applications, automation, and AI, from defining the work to implementation, training, and ongoing support.
Start
Outgrown your current tools? Let us plan the next system with the people who will use it.
Optimize
Already up and running? Show us the extra steps your team would love to get rid of.
Rescue
Implementation going sideways? Let us look at what is stuck and what it will take to move forward.
Success Plans and Support for the system and the team using it.
Plan the budget
What could your project cost?
Tell us a little about your team and your systems for an initial planning range. Bring your questions when we talk through the details.
Scope and pricing are confirmed during discovery.