This example is a composite, built to represent a realistic Rescue My Implementation engagement rather than one specific client..
Operation: A multi-office professional services firm partway through a Business Central implementation with a different vendor. Industry: Professional services. Prior environment: A Business Central implementation six months in, over budget, and still without a working go-live date. Engagement scope: Rescue My Implementation, assessment of the existing build followed by stabilization and completion. Timeline: Assessment completed within three weeks; full stabilization scoped separately based on findings.
The challenge
The firm’s original implementation partner had built core financials, but time and expense entry, the piece the firm’s consultants used every day, had been reworked twice without ever matching how the business actually billed clients. Staff had reverted to spreadsheets for time entry rather than trust the system, which meant the firm was paying for a system nobody used for the thing it was bought to do. The original vendor’s estimates for finishing the work kept moving, and the firm no longer had confidence in the plan or the timeline.
The approach
TruNova started with an assessment of the existing build rather than a restart: what was configured correctly, what was salvageable, and what needed to be rebuilt. Core financials turned out to be sound. Time and expense needed rework specifically around how the firm’s billing rules mapped to project tasks, a gap the original build had never resolved. TruNova scoped a stabilization plan that kept the working financials in place, rebuilt time and expense against the firm’s actual billing structure, and ran a staged rollout with a pilot group before asking the full staff to leave spreadsheets behind.
Results
- An honest assessment that identified what was actually broken, rather than a blanket recommendation to start over.
- Time and expense entry rebuilt to match the firm’s real billing rules, replacing a process staff had abandoned for spreadsheets.
- A working go-live date restored, replacing a timeline that had been slipping for months.
- Core financials preserved rather than rebuilt, keeping the cost of the rescue well below the cost of a full restart.
Next step
Tell us what you are trying to fix and we will tell you what the work involves. Estimate my project gives you an initial planning range, or see what this has looked like for other teams.